French Travel Customer Advisor in Porto | Fixed Shifts

Start Your Career as a Customer Advisor – Travel Project!

Become part of a dynamic and customer-focused team where your communication skills and passion for helping travelers can make a real impact. If you enjoy assisting people, solving problems, and working in a fast-paced international environment, this is an excellent opportunity to build a rewarding career in the travel and customer service industry.

Role Overview:

As a Customer Advisor for the Travel Project, you will support customers throughout their travel journey by providing assistance with bookings, itinerary changes, travel-related inquiries, and service requests. As a key point of contact, you will ensure customers receive accurate information, timely solutions, and a seamless travel experience.

Key Responsibilities:

• Provide professional, friendly, and efficient customer support via phone, email, chat, and online platforms
• Assist customers with travel reservations, booking modifications, cancellations, and general travel inquiries
• Offer accurate information regarding flights, accommodations, transportation services, travel policies, and related products
• Resolve customer concerns and service issues while maintaining a high level of customer satisfaction
• Follow internal procedures and operational guidelines to manage cases effectively and escalate complex situations when required
• Maintain detailed and accurate records of customer interactions and resolutions within company systems
• Handle customer complaints with empathy, patience, and a solution-oriented approach
• Stay up to date with travel products, services, policies, and industry updates through ongoing training
• Collaborate with internal teams and travel partners to ensure efficient issue resolution and smooth customer experiences
• Achieve service quality standards, productivity goals, and customer satisfaction targets
• Contribute feedback and suggestions to improve processes, customer journeys, and overall service excellence

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!