German Airline Customer Support in Lisbon (Fixed Shifts)

Take Off Your Career in Airline Customer Support!

Do you love travel and take pride in delivering outstanding customer experiences? Become an Airline Customer Support and assist travelers from around the globe while gaining hands-on experience in the dynamic aviation industry.

Role Overview

As an Airline Customer Support, you’ll serve as the primary contact for passengers, managing questions about reservations, schedule changes, cancellations, and travel rules across multiple communication channels—phone, email, chat, and social media. You’ll help customers navigate their options, clarify fare types and baggage policies, and ensure a seamless travel experience. With thorough onboarding and continuous training, you’ll grow within a supportive, team-oriented environment focused on exceptional service.

Key Responsibilities

• Customer Support: Deliver timely, professional assistance via phone, email, chat, and social media.

• Booking Management: Support passengers with reservations, changes, and cancellations.

• Clear Communication: Explain fares, baggage rules, and available special services in an easy-to-understand way.

• Travel Guidance: Provide information on check-in procedures, boarding, and travel requirements.

• Personalized Solutions: Recommend flight options, upgrades, and tailored travel solutions.

• Team Collaboration: Work closely with internal teams to resolve complex or escalated issues.

• Accurate Records: Document all customer interactions and resolutions thoroughly.

• Knowledge Expansion: Keep up to date with airline policies, offers, and industry regulations.

• Ongoing Development: Take part in continuous training to build skills and advance your career.

Requirements

• Language Skills: Fluent in German (C2) and English (B2).
• Eligibility: EU citizenship or valid Portuguese residency card.
• Experience: 0–1 year in customer support or related roles.
• Skills: Strong communication, problem-solving, and interpersonal abilities.
• Mindset: Curious, adaptable, and eager to grow within an international environment.

Why Join Us?

• Competitive Salary: Recognition for your skills and dedication.
• Language Bonus: Additional rewards for your Spanish proficiency.
• Performance Bonus: Incentives for meeting and exceeding targets.
• Health & Life Insurance: Comprehensive coverage for your well-being.
• Onsite Work Environment: A collaborative setting that encourages growth and teamwork.

Ready to embark on your next career journey?
Apply now and let your career soar with the International Airline Support Project!