Dutch Customer Agent in Sofia | 800€ Welcome Bonus & Fixed Shifts

Start a New Adventure in Vibrant Bulgaria!

Kick off a rewarding career in a country known for its beautiful landscapes, rich culture, and welcoming atmosphere. From dynamic cities to peaceful countryside and historic landmarks, Bulgaria offers a great environment to grow your career in customer support.

About the Role:

As a Customer Agent, you will be the first point of contact for customers, ensuring every interaction is handled with professionalism, clarity, and a customer-focused approach. Your communication skills and problem-solving mindset will help create smooth and positive experiences.

Key Responsibilities:

• Assist customers via phone, email, and chat by answering questions, resolving issues, and providing guidance
• Deliver clear and accurate information about products, services, and company processes
• Support account updates, order inquiries, troubleshooting, and general requests in a timely manner
• Maintain accurate records of customer interactions to ensure consistency and quality of service
• Stay up to date with company policies, tools, and service updates
• Collaborate with team members to improve processes and enhance customer satisfaction

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!