French or Italian Customer Advisor Fully Remote

Our client is a leading entertainment company dedicated to providing a great experience to our viewers worldwide. As we continue to grow, we are seeking passionate and customer-focused individuals to join our team and help us deliver exceptional support to our Italian-speaking audience.

Job Description:

As an French-Speaking OR Italian-Speaking Customer Support Representative at Entertainment Company, you will be responsible for delivering high-quality support and assistance to our French OR Italian speaking customers. Working remotely from Portugal, you will play a vital role in ensuring a seamless streaming experience and resolving any issues or inquiries our customers may have.

Responsibilities:

1. Provide prompt and courteous support to Italian-speaking customers via email, chat, and phone channels.
2. Assist customers with account inquiries, billing questions, technical troubleshooting, and general assistance related to our streaming platform.
3. Troubleshoot and resolve technical issues with streaming devices, account access, and content playback.
4. Educate customers on product features, content offerings, and subscription options to enhance their streaming experience.
5. Document and track customer interactions and issue resolutions accurately in our CRM system.
6. Collaborate with cross-functional teams, including Technical Support and Content Management, to escalate complex issues and provide comprehensive solutions.
7. Stay up-to-date on product updates, new features, and industry trends to better assist customers and address their needs effectively.

Requirements:

1. Fluent in French OR Italian and English, with excellent verbal and written communication skills.
2. Previous experience in customer support or a related field, preferably in a remote or digital environment.
3. Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
4. Comfortable working remotely and independently, with access to a stable internet connection and a suitable workspace.
5. Excellent interpersonal skills and a passion for providing exceptional customer service.
6. Flexible schedule to accommodate shifts, including evenings, weekends, and holidays, as needed.

Benefits:

1. Competitive salary and performance-based incentives.
2. Fully remote position with the flexibility to work from anywhere in Portugal.
3. Opportunities for professional development and advancement within the company.
4. Access to a diverse and inclusive work environment with a supportive team culture.
5. Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Join us and become part of our mission to redefine the future of entertainment. Apply now to embark on a rewarding career in customer support, where you can make a meaningful impact on the streaming experience of millions of viewers.