Customer Advisor Specialist - Remote (Greece)

Customer Care Specialist

We strive for customer success and take problem-solving to the next level. Our European offices are located in Ghent (Belgium), Rugby (United Kingdom), and Bucharest (Romania)

Job Description

We have a passion for making a difference and thats why our teams are full of creative individuals with can do attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.

Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.

Coordinate regular calls with the client, for refills and upgrades to product accessories.

Process both client-generated and internally-generated service request tickets, within specified delivery times.

Administrative support to certify client details, and alter any incorrect information within our stakeholders client database.

Qualifications

Bachelors Degree in any field

Minimum of a years experience in a Customer Support or client-facing role, preferably in a multi-national environment.

Required Language Thresholds: English (B2-C1: Independent User Level)

Benefits and Perks

Competitive Salary

Career Progression Opportunities

Initial employment contract with a duration of 12 months

Well rounded Health and Life Insurance Packages