Turkish Speaking Customer Support Representative (on-site)

This position requires full-time presence at our Lisbon, Portugal office. Applicants must currently live in Portugal to be considered. We do not offer remote arrangements or relocation assistance.

The Opportunity Ready to represent a top-tier global social media and tech leader? We're looking for an enthusiastic, articulate, fluent Turkish-speaking Customer Advisor to join our vibrant team in central Lisbon.

In this role, you'll be the main point of contact for small and medium-sized businesses (SMBs) using our client's digital advertising and social commerce platforms. You'll play a key role in helping these businesses expand their online presence, resolve account issues, and maximize their marketing potential.

No prior tech experience? No problem! We provide comprehensive, fully paid training to equip you with all the product knowledge and skills you need to succeed.

Key Responsibilities As a Customer Advisor, you'll act as a digital consultant and problem-solver for Turkish-speaking business clients. Your day-to-day will involve:

• Multichannel Support: Deliver top-tier service via live chat, email, and phone (inbound and outbound calls).
• Problem Solving: Identify, analyze, and resolve pre- and post-sale issues related to ad campaigns, account setups, billing, and technical glitches.
• Client Guidance: Walk users through platform features so they can get the most out of our tools independently.
• Trend Spotting: Track recurring technical issues or customer feedback and pass those insights along to our technical and development teams.
• Accurate Logging: Document clear, detailed summaries of client interactions in our CRM while maintaining strict data privacy standards.

Candidate Profile

Basic Requirements:

• Language Skills: Fluent proficiency in Turkish (written and spoken), plus a solid command of English (B2 level or higher) for training, team communication, and internal systems.
• Location & Legal Status: Must currently reside in Portugal with valid legal authorization to work in the country (on-site position in Lisbon).
• Tech Readiness: Able to comfortably navigate multiple screens, chat tools, and social media networks at once.
• Flexibility: Comfortable working rotating shifts, which may occasionally include weekend coverage.

Bonus Points:

• Previous Experience: Background in customer service, call centers/BPO, or digital marketing is a plus, but not required. If you're empathetic, customer-focused, and eager to learn, we want to hear from you!

Perks, Compensation & Culture We prioritize your well-being and career growth. Here's what you can expect when you join us:

• Competitive Pay: Attractive base salary plus monthly performance bonuses and a daily meal stipend.
• Comprehensive Benefits: Private health and life insurance starting on Day 1.
• Career Growth: Clear advancement paths—we love to promote from within for leadership, QA, and corporate roles.
• Paid Training: Fully paid initial training and ongoing professional development workshops.
• Vibrant Environment: Work in a modern, high-tech office in Lisbon featuring collaborative spaces, great food options, and regular team events.

How to Apply If you're living in Portugal and speak fluent Turkish, take the next step in your career with a global technology powerhouse. Apply today by submitting your resume in English!