Dutch Speaking Booking Agent (Remote in Greece)

Mandatory Residency Criterion: This position is strictly reserved for individuals currently living in Greece or those who are independently organizing their move to the country. We are unable to evaluate applicants residing abroad who do not plan to establish an official, permanent working residence in Greece.

Role Summary

We are searching for adaptable, high-energy professionals to act as brand ambassadors for a leading corporate name in the global digital travel sector. Operating in this position, you will serve as a key representative for a top-tier international company while benefiting from a 100% work-from-home model anywhere across the mainland or islands of Greece.

This job goes far beyond entry-level customer support. Operating as a virtual travel specialist, you will protect the brand's prestigious standing by handling complicated booking challenges and delivering smooth, high-end travel plans. Serving as a crucial liaison, you will balance operational accuracy with exceptional guest relations.

Primary Responsibilities & Daily Tasks

In your daily routine as a Virtual Travel Specialist, you will focus on:

• Omnichannel Engagement: Addressing inbound customer inquiries across phone, email, and live chat with refined, professional fluency in Dutch and English.
• Complex Problem Resolution: Investigating and resolving detailed booking discrepancies and billing inquiries with a calm, empathetic approach.
• Travel Advisory: Keeping current on international travel policies and software applications to deliver accurate, top-flight assistance to travelers.
• CRM Logging: Tracking all client interactions with high detail in the system to ensure comprehensive account histories.
• Goal Achievement: Reaching individual productivity targets while collaborating with an international team to maintain high service quality.

Required Qualifications & Profile

We are looking for self-motivated professionals who thrive in a fast-moving, autonomous, digital work environment.

Language Skills

• Dutch: C2-level (fluent or bilingual) capability to ensure maximum guest satisfaction.
• English: Minimum B2-level (Upper-Intermediate) for training programs, technical platforms, and internal communications.

Legal & Home Office Requirements

• Work Authorization: Full legal right to work and reside in Greece.
• Remote Setup: A quiet, private home office equipped with a fast, stable internet connection.

Key Traits

• Interpersonal Skills: Exceptional communication abilities combined with the composure needed to handle high-pressure customer interactions effectively.
• Self-Discipline: High personal responsibility to manage daily workloads independently in a completely virtual setup.

Rewards, Perks, & Career Growth

We offer a strong compensation package tailored to support your lifestyle and long-term career ambitions:

• Base Salary: A specialized pay package for bilingual talent in Greece, incorporating the standard local structure of 14 salary payments per year.
• Monthly Incentives: Regular financial bonuses directly linked to reaching and exceeding quality and efficiency targets.
• First-Day Benefits: Comprehensive private health and life insurance starting on your very first day.
• Equipment Supplied: A complete set of corporate hardware—including a laptop—shipped straight to your door.
• Career Advancement: Clear pathways for promotion into quality assurance, supervisory, or corporate trainer roles.

Transition & Relocation Package (For Candidates Moving to Greece)

For successful candidates relocating to Greece from abroad, we offer full support for a seamless transition:

• Flight Covered: The company fully pays for your airfare to Greece.
• Temporary Lodging: 30 days of complimentary corporate housing to give you time to secure long-term accommodation.
• Administrative Assistance: Direct guidance with local bureaucratic processes, including step-by-step help obtaining your Greek tax ID (AFM) and social security number (AMKA).

How to Apply

Ready to launch your virtual career with a world-class travel organization? Select "Apply Now" to send over your latest CV in English. Our recruitment team will review your application and reach out shortly to arrange an initial online interview.