Turkish Speaking Customer Support Representative (on-site)

This job is strictly based on-site at our Lisbon, Portugal facilities. Candidates must already live in Portugal with full legal permission to work. We cannot offer remote setups or relocation support.

Position Overview Looking to build your career with a worldwide leader in social media and digital technology? We are hiring an energetic, clear-speaking Customer Advisor fluent in Turkish to join our international hub in downtown Lisbon.

In this role, you will serve as a key advisor for small and medium-sized enterprises (SME) running marketing, networking, and digital commerce campaigns on our client's platforms. You will play a vital role in helping businesses grow their web presence, fix technical glitches, and scale their marketing efforts.

Zero technical background? That is completely fine! We supply an extensive, fully salaried training program to make sure you acquire all the necessary product knowledge and technical skills before taking your first call or chat.

Main Responsibilities Working as a Customer Advisor, you will act as a digital consultant for our Turkish-speaking account holders:

• Omnichannel Support: Resolve inquiries using real-time chat, email tickets, and occasional incoming or outgoing calls.
• Troubleshooting: Pinpoint and fix issues spanning ad account setups, campaign configurations, invoicing, and software errors.
• Customer Training: Teach clients how to use self-service options effectively to enhance their experience and success on the platform.
• Issue Escalation: Recognize recurring software bugs or feedback patterns and route them directly to internal engineering teams.
• Detailed Record-Keeping: Maintain precise logs of all account interactions within our CRM, ensuring full compliance with data security protocols.

What We Are Looking For

Must-Have Criteria:

• Language Capabilities: Fluent in written and spoken Turkish, paired with intermediate-to-advanced English (B2 level or higher) for internal tools, company communications, and onboarding.
• Location & Authorization: Must currently reside in Portugal with active legal rights to work in-office in Lisbon.
• Multitasking Ability: Comfortable using several screens, software programs, and social networks simultaneously.
• Shift Flexibility: Open to working variable shift rosters that may include occasional weekend turns.

Nice-To-Haves:

• Background: Experience in client service, business process outsourcing (BPO), or digital advertising is helpful but optional. A positive attitude, strong empathy, and eagerness to pick up new skills matter most.

Compensation & Workplace Perks We prioritize employee well-being and clear career progression:

• Financial Package: Competitive base salary, monthly performance bonuses, and a daily food voucher.
• Comprehensive Coverage: Complete private health and life insurance plans active from day one.
• Internal Mobility: Structured advancement pathways—we routinely promote internal team members into management, QA, and operational roles.
• Continuous Learning: Paid initial training plus regular workshops for ongoing professional growth.
• Modern Work Culture: Work out of a high-tech Lisbon workplace with collaborative break areas, quality dining choices, and regular team bonding activities.

Ready to Apply? If you are located in Portugal and speak fluent Turkish, step up your career with a major global tech brand. Apply today by submitting an English CV!