Dutch Speaking Customer Support Representative (Remote in Portugal)

Position Location: Completely Remote (Exclusively available to current residents of Portugal)

We are assembling a dedicated, remote client-services team of fluent Dutch speakers to represent an industry-leading international leader in digital payment solutions.

This position offers complete work-from-home flexibility. Whether you are based in a quiet village in the Azores or in the heart of Lisbon, you can work from any residential address across Portugal. Serving as a Fintech Support Consultant, your responsibilities extend well past routine customer service—you will serve as a vital brand ambassador, delivering high-level support and expert guidance within the fast-paced digital banking industry.

Core Duties & Daily Responsibilities

In your role as a Remote Financial Solutions Representative, your day-to-day focus will involve:

• Multi-Channel Engagement: Addressing incoming customer inquiries seamlessly across phone calls, emails, and live chat platforms.
• Complex Technical Resolution: Examining and resolving intricate user issues related to account security, transaction errors, and billing details.
• System Onboarding: Guiding users through our international payment gateway and mobile apps with clear, professional instruction.
• Account Security & Accuracy: Handling confidential financial procedures—including dispute management, invoice adjustments, and fraud detection—with utmost precision and confidentiality.
• Data Maintenance: Documenting all client interactions accurately and transferring critical cases to specialized internal teams when needed.
• Industry Compliance: Joining regular team briefings to keep pace with platform updates and evolving international financial regulations.

Qualifications & Candidate Profile

We are seeking self-driven professionals who can successfully manage an independent home-office setup while consistently delivering exceptional results.

Language & Eligibility Standards

• Dutch: Fluent or near-fluent proficiency (minimum C1 level) in both written and spoken communication.
• English: Strong business-level proficiency (minimum B2 level) for team collaboration and ongoing training.
• Work Authorization: Current physical residence in Portugal and full, unrestricted legal rights to work within the European Union.

Required Skills & Technical Aptitude

• Self-Management: Outstanding organization and personal accountability necessary to succeed in an autonomous remote environment.
• Clear Communication: A logical approach to translating intricate financial concepts into easily understandable terms, both verbally and in writing.
• Digital Literacy: High comfort level working with financial technology platforms, user dashboards, and modern online tools.

Compensation & Employee Benefits

We furnish the essential workspace tools; you bring your expertise. Our all-inclusive remote compensation package features:

• Geographic Freedom: A stable, long-term employment opportunity operating entirely from your home anywhere in mainland Portugal or its autonomous regions.
• Work Equipment: A complete corporate hardware setup—including a high-performance laptop and professional headset—delivered directly to your home prior to day one.
• Financial Package: A predictable, fixed monthly base pay complemented by monthly performance bonuses.
• Comprehensive Coverage: Complete private medical and life insurance coverage starting on day one of your contract.
• Professional Growth: Continuous skill development and clear promotion pathways into leadership, quality monitoring, or specialized fintech roles.

How to Apply

Eager to build a fully remote career in the expanding fintech industry? Select "Apply Now" to upload your English resume and initiate the online selection process!