French Customer Service Representative

Project Name: Meal Card Company
Role: Customer Service Representative
Language Requirement: French (C2) and English (B2)
Start Date: 13th November 2024
Location: Braga, Portugal
Work Model: Hybrid (On-site and Remote)

Schedule:

• Monday to Friday: 07:00 19:00 (rotational shifts)
• Saturday: 08:00 15:00
• 2 days off per week: Sunday and 1 rotational day

Contract Type: Permanent Contract (with 3-month trial period)

Salary & Benefits:

• Base Salary: 830 EUR per month (paid over 14 months)
• KPI Bonus: 170 EUR per month (paid over 12 months)
• Meal Allowance: 7.23 EUR per day (net)
• Transport Allowance: 20 EUR per month
• Position Bonus (Braga): 20 EUR per year

Job Description:
As a Customer Service Representative for the Meal Card Company, you will be the main point of contact for customers, assisting them in navigating meal card services, resolving inquiries, and providing top-notch support. Youll handle customer questions via phone, chat, and email, ensuring a seamless experience. The ideal candidate is customer-focused, with strong communication skills in both French and English, and thrives in a fast-paced, hybrid work environment.

Responsibilities:

• Assist customers with inquiries related to meal card services.
• Resolve issues and provide information on account management and usage.
• Handle customer support across multiple channels: phone, chat, and email.
• Maintain a high level of customer satisfaction through efficient and empathetic service.

Requirements:

• Proficiency in French (C2) and English (B2).
• Previous experience in customer service is a plus.
• Strong problem-solving skills and the ability to handle customer inquiries with patience and professionalism.