Technical Support Specialist German & English

Job Title: Technical Support Specialist German & English
Project: Delivering Exceptional Technical Solutions
Location: Thessaloniki, Greece
Start Date: 12th December 2024
Schedule: Monday to Friday, 09:00 - 18:00
Work Model: On-Site

About Us:
Our partner company, a distinguished leader in the BPO industry, is dedicated to delivering outstanding customer experiences through innovative technical solutions. We are currently seeking a highly skilled Technical Support Specialist to join our team in Thessaloniki. This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service.

Role Overview:
As a Technical Support Specialist, you will serve as a key point of contact for clients seeking assistance with technical issues related to our partner companys products and services. Your technical expertise and problem-solving abilities will be critical in ensuring the seamless operation of client systems and fostering long-term client relationships.

Key Responsibilities:

• Provide Expert Technical Support: Diagnose and troubleshoot a wide range of technical issues reported by clients, ensuring prompt and effective resolution.
• Client Engagement: Maintain regular communication with clients through various channels (phone, email, chat) to ensure a high level of service and satisfaction.
• Technical Education: Educate clients on the functionality and usage of our partner companys products, facilitating their understanding and effective utilization.
• Cross-Functional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.
• Market Awareness: Stay informed about industry trends, technological advancements, and product updates to provide informed and relevant support to clients.

Requirements:

• Minimum of 1 year of experience in technical support, with a strong foundation in troubleshooting and problem resolution.
• Proficiency in German (C1) and English (B2), with excellent written and verbal communication skills.
• Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
• Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.

Salary and Benefits:

• Base Salary: 1,300 EUR gross/month, reflecting your expertise and contributions.
• Permanent Contract: Secure a stable and long-term employment opportunity within a reputable organization.
• Lunch Vouchers: Enjoy a monthly allowance of 85 EUR net for lunch expenses.
• Transportation Allowance: Receive 65 EUR gross monthly to assist with commuting costs.
• Additional Paid Time Off: Benefit from an extra day off for your birthday.
• Comprehensive Healthcare: Access to private healthcare coverage, ensuring your well-being.
• Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).

Relocation Assistance:
For candidates relocating to Thessaloniki, we provide a comprehensive relocation package:

• Travel Assistance: We will arrange transportation to Thessaloniki.
• Accommodation Support: Enjoy a taxi transfer to your hotel and two weeks of accommodation.
• Documentation Assistance: Support in completing hiring documentation for individuals relocating to Greece for the first time.
• Real Estate Support: Up to 350 gross available to cover agency fees associated with securing permanent housing.

Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.

Join Us:
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, we invite you to apply for the Technical Support Specialist position. Become a vital part of our team, where your skills will directly contribute to enhancing client satisfaction and operational efficiency.