Customer Success Advisor (Irish & English) - Sofia, Bulgaria

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Launch Your Global Career in Tech: Use Your Irish Language Skills

Ready to transform your language skills into an exciting international career? Join our flagship team in Sofia, Bulgaria, as an Irish-speaking Solutions Consultant for the world's largest search engine. This is your unique opportunity to become the essential connection between cutting-edge technology and its Irish-speaking users, all while building a future in one of Europe's most dynamic cities.

We're looking for passionate communicators and problem-solvers to deliver world-class customer service. No tech background? No problem! Our elite training program will equip you with all the necessary expertise.

We Make Your Move Easy & Rewarding:

• Rent Support: Benefit from a dedicated monthly allowance to cover part of your living costs.
• Full Relocation Support: Financial support for flights, initial hotel accommodation, and dedicated assistance securing your long-term apartment in vibrant Sofia.
• Elite Benefits Package: Attractive salary, additional private health insurance, and access to 50+ benefits and services to enhance your lifestyle.
• Career Growth: Join the largest employer in Bulgaria's CX industry NYSE & TSX publicly traded company (TIXT) with outstanding development opportunities.
• Positive International Environment: Thrive in a diverse, supportive community with colleagues from around the world.

Your Mission:

• Provide professional, multi-channel support (phone, email, chat), delivering exceptional service and achieving top customer satisfaction scores.
• Become an expert in advanced CRM software and ticketing systems to resolve customer inquiries efficiently.
• Troubleshoot issues, find innovative solutions, and explain complex concepts in simple terms.
• Collaborate with a global team to share knowledge and enhance our collective resources.
• Engage in continuous learning to stay ahead of product updates and industry trends.

What You Bring:

• Full professional fluency in Irish and English.
• A customer-first attitude and a genuine desire to help people.
• Outstanding communication skills and the talent for making complex things simple.
• Natural problem-solving abilities and a knack for following structured processes.
• Adaptability, a fast learning curve, and grace under pressure.
• Most importantly: enthusiasm and a readiness to learn!

Ideal Candidate Profile:
You are a motivated, collaborative team player who embraces new challenges. You are passionate about providing exceptional service and thrive in a positive, team-oriented environment where your growth and well-being are prioritized.

Is your perfect job waiting?
APPLY NOW to start your Bulgarian adventure!

About us: We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design, build, and deliver next-generation digital services and AI solutions for the world's most iconic brands.