Customer Service Representative – German + English

Customer Service Representative – German + English

Location: Umhlanga, South Africa (On-Site)

Start Dates: April, June, August, October 2026

Work Schedule: 24/7 rotating shifts

About the Role:
We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first point of contact for customers, providing high-quality support and ensuring customer satisfaction.

Responsibilities:

• Handle customer inquiries via phone, email, or chat in German and English

• Provide accurate information on products, orders, and services

• Resolve customer issues professionally and efficiently

• Maintain accurate records of customer interactions

• Work effectively in a fast-paced, 24/7 rotating shift environment

Requirements:

• Fluent in German and English

• Matric / Grade 12 qualification is essential

• Strong communication and problem-solving skills

• Ability to work in a 24/7 rotating shift schedule

• Customer service experience is a plus

Additional Information / Perks:

• 1x local flight to Durban prior to start date

• 20 nights accommodation covered at a location selected by Concentrix

• On-site work only; relocation to Umhlanga required before start