Customer Service Representative – Czech & English

Location: Lisbon
Work Model: On-Site

Schedule

• Monday to Sunday (rotational shifts)

• 08:00 – 17:00 or 09:00 – 18:00

• 2 rotational days off

• Future schedule may change to 24/7 shifts

Responsibilities

• Provide customer support for a global e-commerce platform

• Handle customer inquiries via chat, email, or phone

• Deliver excellent service and maintain high customer satisfaction

• Follow platform policies and procedures

• Manage high contact volumes during promotional seasons

Requirements

• Fluency in Czech and English

• Strong communication and customer service skills

• Empathy and problem-solving mindset

• Understanding of e-commerce platforms

• Ability to work in rotational shifts