Customer Support Specialist (German)

Lisbon, Portugal | Full-Time | On-site

We are seeking motivated and solution-driven Customer Service Specialists with German at C2 level and English at B2 level to join a dynamic e-commerce customer support team based in Lisbon.

This role requires working on-site in Lisbon with rotating shifts, providing excellent service to German-speaking customers in the fast-paced e-commerce sector.

Working Hours:

• Monday to Sunday

• 07:0023:00 (rotative shifts)

• 2 rotative days off per week

• Possible future transition to 24/7 shifts (to be confirmed)

Benefits:

• Welcome Bonus: 3000 euro

• Meal Allowance: 7.23 euro per working day

• Transport Allowance: 20 euro per month

• Health Insurance: Provided from day 1 with a small monthly contribution, fully covered after 6 months

What Youll Do:

• Provide high-quality customer support in German via phone, chat, and email

• Handle inquiries with professionalism and empathy

• Troubleshoot and resolve issues efficiently

• Ensure customer satisfaction in a fast-paced environment

Requirements:

• German at C2 level

• English at B2 level

• Availability to work on-site in Lisbon

• Strong communication skills and a proactive mindset

Ready to be part of a vibrant team in the growing e-commerce industry while living in Lisbon? Apply now and take the next step in your career!