Customer Support Specialist (German-speaking) Malta

We are looking for a German-speaking Customer Support Specialist to join our international team in Malta. If you are fluent in German and English, motivated to help people, and ready to build your career abroad, this opportunity is for you.

Responsibilities

• Handle incoming customer requests via chat, email, and phone

• Provide clear, professional, and empathetic assistance

• Identify and resolve issues effectively, escalating when necessary

• Maintain accurate records in the system

• Collaborate with colleagues and contribute to a supportive team environment

Requirements

• Fluent German (C1+) and good English (B2+)

• Strong communication skills and customer-oriented mindset

• Ability to work in shifts (including evenings, weekends, and holidays on rotation)

• EU citizenship or valid work permit for Malta

• Previous customer service experience is an advantage but not required

What We Offer

• Competitive hourly pay
  1st month: 5.60/hour
  Months 26 (probation): 8.10/hour
  After probation: 8.50/hour 

• Annual bonuses
  KPI bonus up to 2,000/year (after probation)
  German language bonus: 3,000/year

• Benefits
  Basic health insurance after 6 months
  Career progression opportunities
  Access to mobile schemes and gym packages
  In-house canteen with healthy food options
  Free on-site parking
  Monthly company events and staff discounts in 50+ businesses

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  Selection process:
  Initial screening call Second interview Job offer

  Location: On-site in Malta.

  If youre ready to take off in your career and join a supportive international team in the heart of Malta, apply today and start your journey with us!