Croatian Talent Wanted: Join a Top Travel Project in Greece!

Job Details

Position: Customer Service Agent (Croatian Market)
Location: Athens, Greece – available onsite or remote
Start Dates: 22 December, 1 January, or 30 January
Shift: Rotational – 8-hour shifts between 09:00 and 19:00
Work Schedule: 40 hours per week (5 days/week)
Contract Type: Permanent
Monthly Salary: €1,300–€1,500 gross
Salary Structure: Paid over 14 months per year

Additional Compensation & Benefits:

• 2 extra salaries (Summer & Easter bonuses)

• Christmas bonus included

• Meal allowance provided

• 3 weeks of fully paid hotel accommodation upon arrival

• €300 relocation bonus

• Full assistance with legal hiring documents and local registration

About the Role

Join our team as a Croatian-speaking Customer Service Agent, based in Athens or working remotely within Greece. You’ll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.

Responsibilities:

• Handle incoming calls, chats, and emails from customers and partners

• Research and resolve inquiries efficiently and accurately

• Support partners with room, rate, and availability questions

• Provide information using internal systems and tools

What You Bring

• Fluent in Croatian and English

• At least 6 months of experience in customer service, hospitality, retail, or F&B

• Excellent communication and multitasking skills

• Comfortable with computers and online systems

• Resident of Greece or willing to relocate with company support

What You Can Expect

• Supportive and approachable leadership

• A diverse, inclusive, and community-focused environment

• Ongoing learning and career development opportunities

• 25 days of annual leave per year