We Want You in Ghent – German & Dutch Customer Advisor

About the Role

We are looking for German and Dutch speaking Customer Advisors to join a global support team for Volvo Trucks in Ghent. In this role, you will provide professional customer support and ensure high-quality service delivery in an international environment.

The first month of training is fully on-site. After training, the role continues in a hybrid model.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information and support regarding services
• Ensure high levels of customer satisfaction
• Follow company procedures and service standards
• Work in a 24/7 rotational shift system
• Collaborate with internal teams to resolve customer requests

Requirements

• German and Dutch language skills (professional level required)
• Strong communication and customer service skills
• Ability to work in a 24/7 rotational shift system
• Problem-solving mindset and attention to detail
• Team-oriented approach and adaptability
• Previous customer service experience is an advantage

What We Offer

• Competitive salary package
• Structured onboarding and training (fully on-site first month)
• Hybrid working model after training
• International and stable working environment
• Career development opportunities within a global company

Application

Interested? Apply now or send your CV to:
pinar.akpulat@cbtalents.org