Remote/Onsite Travel Support Specialist (Croatian & English)

Are you a Croatian speaker looking for a new role? Are you fond of travel and like helping others finding answers to their questions? Then we may have something for you! 

This position is part of a global customer support environment serving users of a leading digital booking and travel services platform. The role focuses on assisting Croatian-speaking customers with inquiries related to reservations, accounts, and platform services.

Ideal for candidates outside Greece looking for relocation and long-term career growth in an international environment.

Key Responsibilities

• Provide multilingual customer support in Croatian and English
• Handle booking requests, modifications, cancellations, and account issues
• Ensure fast and accurate resolution of customer inquiries
• Use internal systems to document and track customer interactions
• Follow structured service guidelines and quality standards
• Collaborate with international teams to improve customer experience

Requirements

• Fluent Croatian (C1/C2 or native level)
• Good English level (B2+)
• Strong communication and organizational skills
• Ability to work shifts (08:00–19:00, Monday–Sunday)on a rotational shift basis
• EU citizenship or valid residence card with full labor market access
• Open to relocation to Athens

Offer

• €1,200 gross monthly salary
• 14 annual salaries (including bonus salaries for Easter, Summer, and Christmas)
• Performance bonus (role-based, confirmed per project rules)
• €1,200 sign-on bonus (wave-specific incentive)

Benefits

• Private health & life insurance
• 25 days paid annual leave
• €50 monthly meal voucher
• Permanent employment contract
• Structured training and onboarding

Relocation Package (for international candidates)

• Up to €300 flight reimbursement (first payment cycle)
• Up to 3 months hotel accommodation in Athens (for May 2026 hires in Croatian wave)
• Legal onboarding support for documentation
• Mandatory arrival in Athens 7 days before start date
• No airport transfer or pickup included
• Limited relocation support beyond initial hotel stay

Work Arrangement Notes

• On-site work required for the first minimum 9 weeks (for those moving to Greece)
• Remote work eligibility assessed after onboarding period based on performance
• Local candidates with existing housing already in Greece and stable internet may qualif for remote setup