Job Openings
Customer Service Advisor (Mandarin & Cantonese)
About the job Customer Service Advisor (Mandarin & Cantonese)
Join a multilingual customer service team supporting a global client in the e-commerce and digital services sector.
The Service Advisor role focuses on providing end-to-end customer support for a wide range of post-purchase and service-related inquiries. This includes assistance with order status, delivery information, payment queries, product pre-orders, product availability checks, and general customer support requests.
You will be part of a fast-paced international environment where quality, accuracy, and customer experience are key priorities.
Location: Livingston / Penang, Malaysia (On-site)
Employment Type: Full-time
Start Date: ASAP
Working Schedule: Monday–Sunday, 9:00–21:30 (rotational morning & afternoon shifts), 5 days work / 2 days off
Key Responsibilities
- Handle customer inquiries in Mandarin and Cantonese across phone, chat, and other communication channels
- Support customers with order tracking, delivery updates, payment issues, and product information
- Provide accurate and timely resolutions in line with service standards
- Capture and update all required data in internal systems and platforms
- Ensure high-quality customer interactions aligned with quality audits and KPIs
- Assist with general troubleshooting related to platforms, devices, or services where applicable
- Maintain professionalism and composure in a fast-paced support environment
- Follow operational procedures and compliance requirements
Requirements
Education & Language
- Bachelor's Degree or Diploma in any discipline
- Fluent Mandarin and Cantonese (spoken and written)
- Minimum B2 level English (reading, writing, speaking, listening)
Experience
- Minimum 6 months experience in customer service (any industry)
-
Fresh graduates are welcome, especially from fields such as:
English, Communication, Mass Communication, or related disciplines - Call centre experience is an advantage but not mandatory
Skills & Competencies
Customer Service & Communication
- Strong customer-facing communication skills (phone, chat, or in-person experience acceptable)
- Ability to adapt communication style based on customer needs
- Strong focus on customer satisfaction and resolution ownership
- Ability to handle feedback and maintain professionalism under pressure
Technical & Analytical Skills
- Familiarity with mobile operating systems, smartphones, tablets, or computers
- Strong troubleshooting and analytical thinking skills
- Ability to identify and resolve issues using structured problem-solving methods
- Comfortable navigating multiple systems and tools simultaneously
- Interest in technology and continuous learning
Resilience & Performance
- Ability to work independently in a fast-paced environment
- Calm and composed under pressure
- Open to coaching, feedback, and continuous improvement
- Strong time management and multitasking ability
- Willingness to handle repetitive tasks while maintaining quality standards
Tier 2-Level Attributes (Advantageous)
- Advanced issue analysis and problem-solving skills
- Strong critical thinking and process improvement mindset
- Effective collaboration and knowledge sharing with peers
- Ability to maintain schedule adherence and customer commitments
- Strong composure in complex or escalated situations
Offer
- Malaysian salary package: RM 4,000 – RM 4,500 gross/month
- Monthly KPI bonus: up to RM 700
- 13-month salary package
- Structured training and onboarding program