Customer Care Specialist (GermanB2/C1 + English)-Social Media

As a German-speaking Customer Care Specialist with Global Services & Support project
in Porto, you will be the first point of contact for users of a global digital platform. This role requires problem-solving skills, KPI awareness, and a strong service mindset to ensure an excellent customer
experience.

Project: Global Tech Services & Solutions, Global Services & Support division
Location: Porto, Portugal
Start date: 30/Oct/2025
Work Model: On-Site

Responsibilities:

• Assist customers by addressing inquiries and resolving issues efficiently.
• Deliver service that meets defined KPIs (response speed, resolution accuracy, customer satisfaction).
• Escalate unresolved or sensitive issues to the appropriate team.
• Record and track customer interactions in line with company processes.
• Support the continuous improvement of the service experience.

Job Details: 

• Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating days

Requirements:

• German B2/C1 + B2 English proficiency (written and spoken)
• Previous Customer Service background
• Familiarity with KPIs
• Flexibility to work rotative shifts 

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visa (under consultation)

Applications by sending your updated CV in English.