Remote/Onsite Travel Customer Support (French & English)

Location: Athens, Greece (On-site / Remote options available after initial period)

Remote for the candidates already residing in Greece

Start Date: 22 May 2026
Contract: Full-time, Permanent (40h/week)

About the Role

Join a global digital travel and accommodation support environment where you will assist French-speaking customers with bookings, account queries, and service-related requests. This role is ideal for candidates currently based outside Greece who are seeking an international relocation opportunity in a dynamic customer service setting.

You will be supporting users of a major global online travel platform known for its booking and accommodation services.

Key Responsibilities

• Provide customer support via phone, chat, and email in French and English
• Assist with booking management, cancellations, and general account inquiries
• Deliver high-quality service aligned with company policies and procedures
• Resolve customer issues efficiently while maintaining a positive user experience
• Work with internal tools and systems to manage requests
• Ensure accurate documentation of all customer interactions

Requirements

• Fluent French (C1/C2 or near-native level)
• Good English level (B2+)
• Strong communication and problem-solving skills
• Ability to work rotating shifts (08:00–24:00, Monday–Sunday)
• EU citizenship or valid residence card with full market access
• Willingness to relocate to Athens (or already based in Greece)

Offer

• €1,200 gross monthly salary
• 14 salaries per year (12 monthly + Easter + split Summer/Christmas bonus salary)
• Performance-based bonus (role-dependent)

Benefits

• Private health & life insurance
• 25 days annual leave
• €50 monthly meal voucher
• Permanent employment contract
• Structured onboarding and training

Relocation Package (for candidates moving to Greece)

• Up to €300 reimbursement for travel expenses (first payroll payment)
• Up to 3 weeks hotel accommodation in Athens near the workplace
• Legal and administrative support for hiring documentation
• Candidates relocating must arrive in Athens 7 days before start date