Technical Support Advisor (Portuguese-speaking) On-site

Are you passionate about technology and eager to start or develop your career in the IT and software field?
We are looking for Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, supporting a global leader in software development.

If you already have experience as a Technical Support Agent or IT Technician, and you're motivated to work in a dynamic, international environment with cutting-edge technologies, this opportunity is for you!

Location: A Coruña, Spain

Contract Type: Full-time (39h/week)

Schedule: Monday to Friday, 09:00-18:00
Salary: EUR 19,738 gross/year

Your Responsibilities

• Provide technical support and troubleshooting to users of software and cloud-based products.
• Identify, analyze, and resolve customer issues efficiently and professionally.
• Communicate clearly and empathetically to ensure a positive customer experience.
• Document cases and follow company procedures accurately.
• Collaborate with internal teams to address complex or escalated issues.

Requirements

• Fluent Portuguese speaker (C2 and higher level).
• Good command of English (written and spoken).
• Education or experience in IT, ideally with knowledge in:
  • Cloud technologies
  • Microsoft products: Outlook, OneDrive, Exchange, SharePoint, Lync Server, etc.
  • Microsoft Windows (a plus)
• Strong problem-solving and analytical thinking skills.
• Ability to handle diverse customer interactions with empathy and professionalism.
• Valid paperwork allowing employment in Spain