Remote Operations Customer Expert – Technical Support (French Market)

We are looking for French speakers with SQL knowledge located in mainland Portugal to join our multinational client's team as recruiting an Operations Customer Expert – Technical Support. In this role you'll join a dynamic customer operations environment supporting a leading digital financial management solution for SMEs.

You will be responsible for assisting users via email (tickets) and chat, ensuring a high-quality customer experience and effective issue resolution.

Key Responsibilities:

- Manage and resolve customer support requests via email and chat

- Provide guidance and troubleshooting related to:

- Two-factor authentication (2FA)

- Payroll management tools

- Platform synchronization and configuration

- Deliver clear, professional, and empathetic communication

- Collaborate with internal teams to ensure issue resolution

Requirements (Mandatory):

- Fluent French (written and spoken) with B2 English

- SQL knowledge (mandatory)

- EU ID or valid Portuguese residence permit

- Currently living in Portugal mainland (no relocation offered)

Profile:

- Customer-oriented mindset

- Strong problem-solving skills

- Comfortable in a fast-paced environment

- Active listening and empathy

- Excellent written and verbal communication

- Quick learner, flexible, and team-oriented

- Results-driven with strong motivation