Remote Tech Support - French Speaker with SQL Knowledge

We are seeking French-speaking professionals with SQL knowledge to join our multinational client as an Operations Customer Expert – Technical Support. In this role, you will be part of a dynamic customer operations team supporting a leading digital financial management platform for SMEs.

You will assist users via email and chat, ensuring a high-quality customer experience and effective issue resolution.

Key Responsibilities

• Manage and resolve customer support requests via email (tickets) and chat

• Provide guidance and troubleshooting on:

  • Two-factor authentication (2FA)

  • Payroll management tools

  • Platform synchronization and configuration

• Deliver clear, professional, and empathetic communication

• Collaborate with internal teams to resolve complex issues efficiently

Requirements (Mandatory)

• Fluent in French (written and spoken)

• SQL knowledge

• B2 English proficiency

• EU ID or valid Portuguese residence permit

• Currently based in mainland Portugal (no relocation offered)

Candidate Profile

• Customer-oriented and empathetic

• Strong problem-solving skills

• Comfortable in a fast-paced environment

• Active listener with excellent verbal and written communication

• Quick learner, flexible, and collaborative

• Results-driven and highly motivated

Working Conditions & Benefits

• Hours: 40 hours/week, Monday to Friday (business hours)

• Work model: Remote, with one quarterly on-site visit in Porto

• Training: Paid initial training program

• Contract: Fixed-term with the possibility of permanent employment

• Compensation & Benefits:

  • Base salary + allowances

  • Holiday and Christmas bonuses

  • Daily meal allowance

  • Health insurance