Technical Support Specialist with SQL – French Clients

We are seeking French-speaking professionals with SQL expertise based in mainland Portugal to join our multinational client as a Technical Support Specialist. In this role, you will become part of a fast-paced customer operations team, providing support for a leading digital financial management platform for SMEs.

You will handle user inquiries via email and chat, ensuring timely resolution and a high-quality customer experience.

What You'll Do:

• Respond to and resolve customer support requests through email and chat channels

• Troubleshoot and guide users on:

  • Two-factor authentication (2FA)

  • Payroll management tools

  • Platform setup, synchronization, and configuration

• Provide clear, professional, and empathetic communication

• Collaborate with internal teams to solve complex issues efficiently

What Were Looking For:

• Fluent in French (written and spoken) and B2-level English

• SQL knowledge (mandatory)

• EU ID or valid Portuguese residence permit

• Currently living in mainland Portugal (no relocation support provided)

Ideal Candidate Profile:

• Customer-focused and solution-oriented

• Strong problem-solving and analytical skills

• Comfortable working in a fast-paced environment

• Excellent communication and active listening

• Flexible, quick to learn, and collaborative

• Highly motivated and results-driven