German Customer Care Agent-Remote in Portugal | Support for Car Rental

Are you fluent in German and residing in Portugal? Join a major European car rental company that helps customers across the continent plan their mobility. This remote opportunity offers job security, training, and a full benefits package. Perfect for detail-oriented communicators who thrive in a service-oriented environment.

Key responsibilities:

• Manage incoming calls and emails from German-speaking customers

• Process booking requests and modifications

• Clarify vehicle features, insurance details, and rental conditions

• Handle invoicing questions and resolve payment issues

• Provide technical or procedural support related to the booking system

• Escalate unresolved problems when necessary

• Maintain high-quality service and satisfaction metrics

Your profile:

• German proficiency at C2 level

• EU citizenship or active Manifestação de Interesse

• High school education

• Ability to work independently in a remote environment