Russian-Speaking Customer Support Specialist-Social Media & Smart Tech

Start Date: 10 July 2025
Location: Porto, Portugal
Work Type: On-site
Language Requirement: Russian (Fluent) + English (B2 level)

Join a fast-growing team supporting one of the most innovative social media and tech gadget platforms in the world. If you're passionate about technology, social interaction, and delivering top-tier customer support, this is your chance to build a career in a multicultural environment right in the heart of Porto.

Your Role

As a Customer Support Specialist, you will:

• Provide outstanding assistance to users of next-gen social media and smart devices via chat, email, or phone.

• Guide customers in solving technical or account-related issues with empathy and efficiency.

• Monitor and report user feedback, bugs, and suggestions to enhance product performance.

• Follow standard procedures and contribute to a positive customer experience.

• Collaborate with teammates and team leaders to continuously improve service delivery.

What You Bring

• Fluency in Russian and good command of English (B2+).

• Excellent communication and interpersonal skills.

• Basic familiarity with social media platforms and tech gadgets.

• Problem-solving mindset and customer-centric attitude.

• Willingness to work in a 24/7 shift rotation after the initial training period (starts with morning shifts).

• Availability to work on a rotating schedule, Monday to Sunday, with two rotating days off.

Additional Information

• Accepted documents:

  • EU ID

  • Residence Card

  • Manifestação de Interesse

  • Visa holders (upon validation)

️ Ready to Relocate?

Whether you're starting fresh in Portugal or looking for your next step within the country, this role offers a great opportunity to settle in Porto while gaining experience with one of the biggest names in the social media and smart tech landscape.

Apply now and power up your career with a dynamic, forward-thinking team!