Macedonian-Speaking Customer Support Representative (Remote in Romania)

Start Date: 21 July 2025
Location: Remote from Romania
Contract Type: Full-Time, Permanent

Cross Border Talents is looking for a motivated and customer-oriented individual to join our team as a Macedonian-Speaking Customer Support Representative. In this role, you will be the first point of contact for our client's customers, providing high-quality assistance and ensuring customer satisfaction through professional and friendly communication.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat in Macedonian

• Provide accurate information, troubleshooting, and solutions to customer issues

• Follow standard procedures for proper escalation of unresolved issues

• Ensure high levels of customer satisfaction through excellent service

• Maintain detailed records of customer interactions in the internal system

Requirements:

• Fluency in Macedonian (written and spoken)

• Good command of English (for internal communication and training)

• Residing in Romania (position is remote, but local candidates only)

• Excellent communication and interpersonal skills

• Ability to multi-task, prioritize, and manage time effectively

• Basic IT skills and the ability to learn new systems

• Possession of documentation allowing undertaking employment in Romania (a MUST)

Apply now and start your journey in a dynamic customer support environment!