German Policy Management Agent – Customer Support & Administration (Porto)

We are recruiting for an administrative and customer support role within a leading international financial services organization.

Position Overview
As a German Policy Management Agent, you will provide telephone-based support and handle administrative tasks related to policy management processes. The role requires strong communication skills, attention to detail, and the ability to work in a structured, service-oriented environment.

Location
Porto, Portugal
Initial training and first month fully onsite. After this period, a 50/50 hybrid model may be available for eligible independent contractors/self-employed professionals.

Requirements

• Minimum education: 12th grade (high school completion)
• German: C1 level or higher proficiency (mandatory)
• Portuguese and/or English: B2/C1 level
• Strong customer service and communication skills
• Comfortable with administrative and telephone-based tasks

Responsibilities

• Provide inbound and outbound telephone support in German
• Handle administrative processing of policy-related requests
• Ensure accurate documentation and data entry
• Support customers with inquiries in a professional and efficient manner

Compensation

• Gross monthly salary: €1,300 – €1,350 paid 14 times
• Meal allowance: €12/day, net, via meal card

This is an excellent opportunity to join a stable, international environment with structured training and clear operational processes.