Customer Support Specialist (Taiwanese) – Tobacco Industry Support

Location: Livingston, Malaysia (On-site)

Employment Type: Full-time
Start Date: ASAP
Work Model: On-site (with 1-month temporary WFH until visa approval)
Working Schedule: Monday–Friday 09:00–22:00, Saturday–Sunday 09:00–18:00 (rotational shifts), 5 days work / 2 days off

About the Role

Join an international customer support team providing assistance to Taiwanese-speaking customers within a structured service environment in the regulated consumer goods sector.

You will handle customer inquiries, provide product-related information, and ensure a high standard of service delivery while maintaining compliance with internal guidelines and industry regulations.

Key Responsibilities

• Provide customer support in Taiwanese via phone and email
• Handle customer inquiries related to products and general service requests
• Deliver accurate and professional responses in line with company guidelines
• Maintain high-quality customer service standards
• Record and update customer interactions in internal systems
• Escalate issues when required
• Ensure compliance with operational and regulatory procedures
• Support overall customer satisfaction and service quality

Requirements

• Native Taiwanese speaker (mandatory)
• Bachelor's degree required (for Employment Pass processing)
• Basic customer service knowledge or experience preferred
• Strong communication and interpersonal skills
• Ability to work rotational shifts across weekdays and weekends
• Willingness to work in a structured, high-compliance environment

Offer

• Monthly salary: RM 8,500 – RM 8,900 gross (language allowance included)
• Full-time contract
• Structured onboarding and training
• International working environment

Work Arrangement

• On-site role in Livingston, Malaysia
• Temporary work-from-home (1 month) available until visa approval
• Standard shift rotation after onboarding period

Employment Pass (EP) Requirement

An Employment Pass (EP) is a Malaysian work visa required for foreign professionals. It is employer-sponsored and issued by Malaysian immigration authorities.

For this role:

• Bachelor's degree is mandatory for EP processing
• Candidate must meet immigration eligibility criteria
• Employment is subject to EP approval

Why This Role

A strong opportunity for native Taiwanese speakers seeking international experience in a structured customer service environment, with competitive compensation and exposure to a global support operation.