German Customer Support Specialist – Online Retail (Relocation Offered)

We are hiring German-speaking Customer Service professionals for an international online retail client supporting global customers in Umhlanga, Durban.

Location: Umhlanga, Durban (On-site)
Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26
Salary: R24,000 per month + Benefits
Working Hours: 24/7 Rotational Shifts

What you will do:

• Support German-speaking customers via inbound channels
• Resolve queries related to online retail orders and services
• Deliver high-quality customer experience
• Maintain accurate case records and updates

Minimum Requirements

• German language proficiency (B2–C2 level) – written and spoken
• Good command of English for internal communication
• Matric / Grade 12 qualification (essential)
• Valid South African ID or residence permit

Preferred Experience & Skills

• Previous customer service or call centre experience (retail experience advantageous)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Comfortable working rotational shifts (including weekends)
• Basic computer literacy and ability to navigate support systems

Work Environment

• Fully on-site role based in Umhlanga
• Collaborative, multicultural team environment
• Structured training and onboarding support