Social Media Customer Care Specialist (Dutch B2/C1 + English)

We're looking for B2-C1 Dutch speakers to join Global Services & Support projectin Porto as a Customer Care Specialist. In this role, you'll support one of the worlds leading digital platforms by providing high-quality assistance to users. If you have strong communication skills, enjoy solving problems, and thrive in KPI-driven environments, this is an excellent opportunity to build your career in international customer support.

Project: Global Tech Services & Solutions, Global Services & Support division
Location: Porto, Portugal
Start date: 30/Oct/2025
Work Model: On-Site in Porto (relocation provided)

Job Details:

• Schedule: Monday to Sunday, 10:00 to 19:00. Later possibility of extending beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating days

Responsibilities:

• Handle customer inquiries via email, chat, or phone with professionalism and empathy.
• Provide accurate information and effective solutions within defined service levels.
• Escalate complex cases to specialized teams where necessary.
• Track, meet, and exceed KPIs in areas like response time, resolution quality, and customer satisfaction.
• Maintain a high level of confidentiality and accuracy in all communications.

Requirements:

• Dutch B2/C1 (written and spoken)
• English proficiency (B2, written and spoken)
• Previous Customer Service background 
• Familiarity with KPIs
• Flexibility to work rotative shifts 

Documents Accepted:

• EU ID
• Residence Card
• Manifestação de Interesse
• Visa (under consultation)

Applications by sending your updated CV in English.