Spanish-Speaking Customer Expert

Spanish-Speaking Customer Expert

Location: Athens, Greece
Work Model: Remote, with occasional on-site attendance when required
Language: Spanish
Schedule: Rotating shifts, Monday to Friday, with occasional weekends
Contract: 8 months
Relocation support available

Are you a Spanish speaker who enjoys helping people and solving problems? Join Cross Border Talents and support customers of a prestigious automotive brand, helping them navigate roadside assistance, connected mobility services, and general customer inquiries.

Your Responsibilities

• Handle incoming customer calls and emails professionally.
• Assist with roadside assistance requests and automotive-related inquiries.
• Provide guidance on connected mobility services and technical questions.
• Identify customer needs and deliver clear, effective solutions.
• Support customers with empathy, particularly in stressful situations.
• Maintain high standards of service quality and customer satisfaction.

Requirements

• Fluency in Spanish.
• Strong communication and problem-solving skills.
• Customer-focused attitude and empathy.
• Ability to remain calm and professional in challenging situations.
• Willingness to work rotating shifts, including occasional weekends.
• Availability for occasional on-site visits in Athens when required.

What We Offer

• Remote working model.
• Relocation support.
• Comprehensive initial training and ongoing upskilling.
• Opportunities for professional development.
• Team activities and branded merchandise.
• Performance-based incentives may be available.

Send your CV to alima.zharmukhamed@cbtalents.org