Bilingual Customer Support Agent

Location: Lisbon, Portugal

Employment Type: Full-time
Languages: French and English (C1 English required)

Are you a confident communicator who enjoys helping people and delivering exceptional customer experiences?

We're looking for a motivated Bilingual Customer Support Agent to join an international customer service team in Portugal. This opportunity is ideal for someone who is fluent in French, has an advanced C1 level of English, and enjoys working in a dynamic, multicultural environment.

If you're passionate about communication, problem-solving and customer satisfaction, this could be your next career opportunity!

What will you be doing?

• Assist customers with their enquiries through the company's customer service channels.
• Provide accurate information and effective solutions to customer requests.
• Handle customer concerns professionally while ensuring a positive experience.
• Identify customer needs and provide appropriate assistance.
• Maintain high standards of communication in both French and English.
• Follow established procedures and quality guidelines.
• Work collaboratively with colleagues to achieve customer satisfaction and performance targets.

What we're looking for:

• Excellent French communication skills, both written and spoken.
• C1 level of English is mandatory.
• Strong verbal and written communication abilities.
• A customer-oriented attitude and willingness to help others.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced, multicultural environment.
• Flexibility to work rotating shifts.

If you speak French and English confidently and are ready for your next professional adventure, we'd love to hear from you! 

Send your CV to sarah.khechini@cbtalents.org