Finnish-Speaking Customer Service & Claims Agent

Company: Cross Border Talents
Location: Athens, Greece — On-site
Language: Finnish (native-level or C1)
Contract: 8 months, with potential for extension
Schedule: Monday to Friday, with occasional weekend shifts
Working hours: Rotating shifts between 10:00 and 23:00
Relocation: Not included

About the Role

Are you fluent in Finnish and passionate about helping customers? Join our team in Athens and support customers with device protection, warranty questions, claims, repairs, and replacements.

As a Customer Service & Claims Agent, you'll guide customers through the claims process, resolve inquiries, and provide clear, empathetic support. You'll receive structured onboarding and practical training to help you build your expertise.

Key Responsibilities

• Handle customer inquiries and process new and existing claims.
• Provide claim status updates and explain claim decisions and warranty terms.
• Coordinate repairs and replacements for electronics and household appliances.
• Resolve complaints and escalate complex cases when necessary.
• Record and acknowledge complaints promptly and follow established resolution procedures.
• Investigate the causes of complaints and contribute to service improvement reporting.
• Maintain accurate case notes and customer information in CRM systems.
• Follow data protection requirements and internal policies.
• Participate in ongoing training to maintain service quality and develop professionally.

Requirements

• Finnish proficiency at native level or C1.
• Excellent communication, listening, and questioning skills.
• Strong problem-solving abilities and a solution-oriented mindset.
• Empathy and professionalism, including when handling difficult or sensitive situations.
• Good computer skills and confidence using CRM systems and office applications.
• Familiarity with Windows, Android, or ChromeOS is an advantage.
• Typing speed of at least 25 words per minute with 85% accuracy.
• High school diploma or equivalent.
• Attention to detail, accountability, and the ability to multitask.

What We Offer

• Structured onboarding and practical training.
• Ongoing learning and refresher training.
• Opportunities to develop customer service and claims management skills.
• A collaborative, international working environment in Athens.
• Potential for contract extension.

Ready to take the next step?

Apply now and send your CV in English to alima.zharmukhamed@cbtalents.org.