Every Transaction Tells a Story. Help Customers Find the Answers.

French-speaking Card Services Support Specialist
Remote | Greece | Initial onboarding in Athens

Cross Border Talents is looking for a French-speaking customer support professional to assist customers with payment card services, account queries and transaction-related questions.

If you're comfortable handling sensitive customer enquiries, communicating with care and keeping track of multiple cases, this could be your next career move.

What you'll be doing

• Assist customers with questions about card services, benefits and account balances.
• Support customers reporting lost or stolen cards and help resolve transaction-related issues.
• Provide assistance via phone, chat and email as you progress into different support channels.
• Record every interaction accurately in customer management systems.
• Navigate multiple digital tools while managing several cases efficiently.

Your profile

• Native-level or C1 French.
• B1 English, needed for training and internal tools.
• At least 2 years of call centre experience.
• Strong written communication and computer skills.
• Excellent multitasking abilities.
• Experience in financial services support is an advantage.

The details that matter

• Work model: Remote
• Location: Greece, with the initial onboarding period in Athens
• Contract: 8 months
• Schedule: Rotational shifts covering 24/7 operations
• Weekends: Approximately two weekends per month
• Night shifts: Occasional night work may be required
• Training: Two-week nesting period, with the first week on-site in Athens
• Relocation: Support available

This role offers an opportunity to build your expertise in financial customer support while working in an international environment.

Ready for your next challenge? Apply with Cross Border Talents!