Dutch-Speaking B2B Customer Support Agent

Dutch-Speaking B2B Customer Support Agent

Location: Athens, Greece
Work Model: On-site
Languages: Dutch (native/C1) and English (B2)
Contract: 8 months, with potential for extension
Schedule: Monday to Friday, shifts between 08:00 and 19:00

Are you fluent in Dutch and enjoy solving technical problems? Join Cross Border Talents and support business customers with printer products and services in an international professional environment.

Your Responsibilities

• Provide first-line B2B customer support via phone and email.
• Troubleshoot printer-related issues and help customers find effective solutions.
• Create and escalate complex support tickets to Tier 2 when needed.
• Assist customers with orders for consumables, including toner and drums.
• Use CRM and service management tools to track cases and maintain accurate records.
• Deliver professional, high-quality customer service.

Requirements

• Native-level or C1 proficiency in Dutch.
• B2 level of English for training and accessing the knowledge base.
• Strong written communication skills.
• Good computer skills and confidence using CRM systems.
• Excellent business communication and customer service skills.
• Previous customer support experience is an advantage but not essential.

What We Offer

• Structured onboarding and comprehensive training.
• Relocation support for eligible candidates.
• Performance-based incentives and additional benefits.
• Potential part-time opportunities, subject to availability.
• Opportunities for professional development in an international team.
• Potential for contract extension.
• A remote-from-abroad option may be available under different conditions.

Send your CV to alima.zharmukhamed@cbtalents.org