Swahili-Speaking Trust & Safety Agent | Athens, Greece

Do you speak Swahili and want to help make the internet a safer place? Join an international Trust & Safety team working for a leading global social media platform and help shape how AI handles content responsibly!

The role

• Review and moderate ads, social media posts and user-generated content
• Support users via chat, email and calls with account and payment questions
• Help test and improve AI systems, including how they handle sensitive or complex content
• Investigate reports of abuse, harassment and policy violations
• Work with the Trust & Safety team to improve policies

What we offer
Monday to Friday, with occasional weekend shifts
Productivity bonus
Monthly food allowance
Strong well-being support: 24/7 counselling, regular check-ins and well-being activities
Career growth to Senior Agent and cross-skilling opportunities
8-month contract with a multicultural team
Remote/abroad options also available — ask us for details!

Schedule
Rotating shifts between 10:00 and 02:00.

What we're looking for
Native or C1 Swahili
English at B2 level or higher
1+ year of experience in BPO, customer support, tech support or content moderation
Good understanding of the culture, social context and pop culture in Swahili-speaking countries
Typing speed of 30+ words per minute
Strong decision-making, resilience and stress-management skills
A university degree is a plus

This role may involve exposure to sensitive or challenging content. You'll be fully supported throughout.

Athens, Greece — on-site (remote/abroad options available)

Ready to make a real impact? Send us your CV and join the team!