Portuguese Speaking Customer Support Agent B2B Printer Support

We are looking for a Portuguese speaking Customer Support Agent to join an international team in Athens, Greece. You will provide first-line support to business customers, helping them resolve printer and software issues through calls and emails.

What you will do

• Provide first level troubleshooting for printer issues.
• Handle customer enquiries by phone and email.
• Create support tickets and escalate complex cases to the Tier 2 team.
• Manage orders for printer toners and drums.
• Support customers with software-related enquiries.
• Record and update customer information using CRM tools such as Siebel and ServiceNow.

What we are looking for

• Native-level or C1 Portuguese.
• English at B2 level for training and access to the knowledge base.
• Excellent written communication skills.
• Good computer skills.
• Strong interpersonal skills and a professional approach to business customers.
• Previous customer support experience is preferred but is not required.

What we offer

• Gross monthly salary of €1,045.72.
• Productivity bonus of up to 10% of your gross salary, depending on target achievement.
• Salary increase to €1,100 gross per month after 12 months of employment.
• Further salary increase to €1,150 gross per month after three years of employment.
• Monday to Friday, with working hours scheduled between 09:00 and 20:00.
• Initial eight-month contract with the possibility of extension.
• Training from home.
• A two-week nesting period with supported practical work.
• A structured learning programme, with full independence expected within six months.
• Opportunities for client visits, face-to-face meetings and training at least once a year.
• Part-time options may be available.
• Expected start date: 24 November 2026.

Location and working arrangements

• The advertised position is based on-site in Piraeus, Athens.
• Work-from-home options may be available under different terms and conditions.
• For candidates relocating to Greece, work-from-home arrangements require residence in Athens.
• Candidates already living in Greece may work remotely from anywhere in the country, where this option applies.

Relocation support

• Flight ticket from within the EU.
• Two weeks of hotel accommodation.
• Airport pickup.
• Real estate agency fee covered.

Important information

• Applicants must have the right to live and work in Greece.

If you are interested, please send your CV in English.