English-Speaking Customer Support Representative (Day Shift)

Location

Lisbon, Portugal (On-site)

Job description

Support English-speaking customers using a premium subscription across social networking, messaging, and digital content services. Explain subscription plans, renewals and billing; help with account settings and technical questions; introduce premium and AI-enabled functionality; and make focused outbound calls when they help close an open support request. Your feedback will also help the team identify repeated issues and improve customers' experience.

Key responsibilities

Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.

Guide customers through premium platform features and integrated AI capabilities.

Troubleshoot technical questions and provide clear, helpful resolutions.

Make targeted outbound calls to follow up on and resolve subscriber enquiries.

Observe user feedback, identify recurring problems and support service improvements.

Apply and send us your CV to sarah.khechini@cbtalents.org.

Looking forward to hearing from you 😊