Icelandic-Speaking Customer Support Agent

Company: Cross Border Talents
Location: Athens, Greece — On-site
Language: Icelandic (native-level or C1)
English: C1
Schedule: Rotating shifts between 08:00 and 20:00, Monday to Friday, with occasional weekend shifts
Experience: No prior experience required

About the Role

Are you fluent in Icelandic and confident using digital platforms? Join our international team in Athens and help content creators and business partners get the most out of their online accounts.

As an Icelandic-Speaking Customer Support Agent, you will provide assistance through chat and email, helping customers navigate account settings, manage content, and resolve technical issues. You'll receive onboarding and ongoing training to help you succeed.

Key Responsibilities

• Provide frontline support to content creators and monetized partners via chat and email.
• Assist with account settings, content management, and technical troubleshooting.
• Respond to inquiries about monetization, account recovery, partner program requirements, appeals, and channel performance.
• Handle customer cases efficiently while maintaining high-quality written communication.
• Manage approximately 20–25 cases per day.
• Progress from email support to handling multiple chat conversations simultaneously.

Requirements

• Native-level Icelandic or proficiency at C1 level.
• English proficiency at C1 level for training and internal resources.
• Excellent written communication skills.
• Confidence using internet applications, browsers, and MS Office.
• Solid computer skills and the ability to multitask in a fast-paced environment.
• Typing speed of at least 25 words per minute with 85% accuracy.
• General knowledge of online advertising platforms is an advantage.
• Previous customer support experience is welcome but not required.

What We Offer

• Comprehensive onboarding and continuous training.
• Opportunities for professional development.
• A supportive team environment with regular team meetings and team activities.
• An opportunity to build experience in digital platform support.

Ready to apply?

Send your CV in English to alima.zharmukhamed@cbtalents.org.