French-Speaking Customer Care Specialist

Location: Guimarães, Portugal
Work Model: On-site initially, with potential hybrid/remote flexibility
Working Hours: 40 hours per week | Rotating shifts

Are you fluent in French and passionate about helping customers? This could be your next career move!

Join an international customer service team supporting a growing project in the energy sector, where you can strengthen your skills and explore opportunities for career development.

What You'll Do

• Assist customers with enquiries by phone and through back-office channels
• Understand customer needs and recommend suitable solutions
• Manage complaints and objections with a professional approach
• Contribute to sales-related activities when required
• Navigate digital platforms and customer service systems efficiently

What We're Looking For

• French proficiency at C1 or C2 level
• Strong communication and problem-solving skills
• Confidence using computers and digital applications
• A customer-oriented attitude and willingness to learn
• Previous experience in customer support, sales, or call centres is a plus
• Flexibility to work rotating shifts
• Current residence in Portugal is required; relocation support is not available

What's Included?

• Paid training and an employment contract from day one of training
• Competitive salary package and attendance bonus
• Opportunities for professional growth
• Modern workplace and a supportive team
• Potential remote work after 3–4 months, depending on performance
• Discounts and special offers through partner brands

Interested? Send your updated CV in English to betul.kapkapci@cbtalents.org.

Email subject: French Customer Care Specialist – Guimarães