French-Speaking Account Manager – Porto

Location: Porto, Portugal
Work Model: On-site
Schedule: Full-time

About the Role

We are looking for a French-speaking Customer Service Advisor to join a dynamic team in Porto, supporting customers in the e-commerce, sports, and leisure sector. This is a great opportunity to develop your customer service skills in an international environment with opportunities for professional growth.

Key Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries
• Manage customer requests through back-office channels
• Provide professional support and effective solutions
• Handle customer objections and complaints
• Support sales-related activities when required
• Use various digital tools and applications to manage customer interactions

Requirements

• Fluent French (written and spoken)
• Good computer and digital skills
• Excellent communication and interpersonal skills
• Customer-focused and proactive mindset
• Ability to handle customer complaints professionally
• Commercial awareness and flexibility

What We Offer

• Employment contract from the first day of training
• Paid initial training
• Attractive salary package
• Attendance bonus
• Career development opportunities
• Modern office environment in Porto, near Trindade Metro
• Friendly and dynamic team
• Discounts and partnerships with leading brands across banking, healthcare, sports, and fashion

Apply

Send your updated CV in English to betul.kapkapci@cbtalents.org with the subject line French-Speaking Account Manager – Porto.