French-Speaking Customer Service Agent

Company: Cross Border Talents
Location: Braga, Portugal — Hybrid
Language: French (fluent or native level)
Contract: 6 months
Schedule: Monday to Friday, rotating shifts between 07:00 and 18:00
Weekends: Off

About the Role

Are you fluent in French and enjoy helping people make the most of digital services? Join our customer support team in Braga and assist users of an innovative app that brings employee benefits together in one convenient place.

The application helps users manage benefits such as meal, mobility, and gift vouchers. As a Customer Service Agent, you'll guide customers through the app's features, answer questions, and help them use the service with confidence.

Key Responsibilities

• Provide customer support, primarily through inbound calls.
• Answer questions about app features and how to use them.
• Guide customers through account creation and balance management.
• Explain the available services and employee benefit features.
• Provide clear, friendly, and accurate information.
• Help customers resolve common questions and navigate the application.

Requirements

• Fluent or native-level French.
• Strong communication and customer service skills.
• A helpful, patient, and customer-focused approach.
• Ability to explain digital features clearly and simply.
• Willingness to learn the application and its services.

What We Offer

• A hybrid working model based in Braga, Portugal.
• A Monday-to-Friday schedule, with weekends off.
• An opportunity to develop customer service skills in a digital services environment.
• A role supporting a modern app designed to simplify employee benefits.

Interested in this opportunity?

Apply now and send your CV in English to alima.zharmukhamed@cbtalents.org.