Operations Customer Expert - Spanish Market

Operations Customer Expert – Spanish Market

Location: Portugal (mainland)
Work Model: 100% Remote, with occasional visits to company hubs in Lisbon
Languages: Spanish (Castilian) and English (B1)
Schedule: Full-time, rotating 24/7 shifts

Are you passionate about customer service, technology, and digital entertainment? Join Cross Border Talents and help customers enjoy a smooth and positive experience with a leading streaming platform!

Your Responsibilities

• Provide professional, empathetic customer support.
• Assist with account management, billing inquiries, and technical troubleshooting.
• Explain products, services, and platform features.
• Identify customer needs and provide effective solutions.
• Maintain high customer satisfaction and quality standards.
• Support customers in the assigned language market.

Requirements

• Fluent Spanish (Castilian) and intermediate English (B1).
• Depending on the assigned market, additional fluency in Basque, Catalan/Valencian, or Galician may be required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset, empathy, and attention to detail.
• Confidence using digital platforms and computer systems.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Availability to reside in mainland Portugal.

What We Offer

• Fully remote work within mainland Portugal, with occasional on-site attendance in Lisbon when required.
• Paid initial training.
• Furnished company accommodation may be available for eligible candidates living more than 100 km from the workplace.
• Health insurance and meal allowance.
• Holiday and Christmas allowances in accordance with the Portuguese employment package.
• An international, multicultural working environment.
• Opportunities to develop your customer service career.

Send your CV to alima.zharmukhamed@cbtalents.org