Portuguese Speaking Content Integrity Agent

We are looking for a Portuguese speaking Content Integrity Agent to join an international team supporting a leading social media platform in Athens, Greece. You will review online content, investigate reports and support users, helping maintain a safe and positive online community.

What you will do

• Review user-generated content to ensure compliance with community guidelines and policies.
• Investigate reports of abuse, harassment and other policy violations.
• Support users through chat, email and outbound calls with account-related enquiries and payments.
• Identify and escalate complex issues or gaps in policies to the relevant teams.
• Adapt to changing workflows and different content types, including potentially sensitive material.

What we are looking for

• Native level or C1 Portuguese.
• English at B2 or C1 level, depending on the workflow.
• One to three years of experience in customer support, BPO, content moderation or a similar role.
• A background in B2C customer service, technology or gaming support is preferred.
• Strong decision-making, critical thinking and problem-solving skills.
• Excellent written communication skills.
• Cultural awareness of the Portuguese-speaking market, including common expressions and pop culture.
• Ability to multitask and adapt to changing processes.
• Typing speed of at least 30 words per minute with 85% accuracy.
• Familiarity with online community standards and content policies.
• Willingness to review potentially sensitive content.

What we offer

• Gross monthly salary of €1,045.72.
• Productivity bonus of up to 15% of your gross salary, depending on target achievement.
• Monthly food allowance of up to €80, based on on-site attendance.
• Salary increase to €1,100 gross per month after 12 months of employment.
• Further salary increase to €1,150 gross per month after three years of employment.
• Eight-month contract.
• Monday to Friday, with occasional weekend shifts.
• Working hours: 09:00–17:00.
• Training from home.
• Opportunities to develop skills across different operational areas and potentially progress to a Senior role.
• Well-being support, including 24/7 access to a counsellor, well-being activities and specialised facilities for sensitive content tasks.
• Expected start date: 2 November 2026.

Location and working arrangements

• The advertised position is based on-site in Athens.
• Remote options may be available under different terms and conditions.
• Where a work-from-home arrangement applies, relocating candidates must be based in Athens.
• Candidates already living in Greece may work remotely from anywhere in the country, where this option applies.

Relocation support

• Relocation support is listed in the latest vacancy details; eligibility and applicable terms should be confirmed during recruitment.
• Flight ticket from within the EU.
• Two weeks of hotel accommodation.
• Airport pickup.
• Real estate agency fee covered.

Important information

• Applicants must have the right to live and work in Greece. 

If you are interested, please send your CV in English.