English-Speaking Customer Service Specialist | Lisbon, Portugal

Lisbon, Portugal
Work Model: On-site
Initial shifts between 07:00 and 19:00, Monday to Sunday, with 2 rotating days off. A future 24/7 rotational schedule may be introduced.

Are you fluent in English and experienced in digital marketing? Join an international team in Lisbon and support customers in the advertising technology sector!

Key Responsibilities

• Assist customers with digital advertising products and services.
• Support campaign-related inquiries and troubleshoot issues.
• Guide users through social media products and advertising tools.
• Deliver professional customer support and maintain service quality.

Requirements

• Fluent English.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within the advertising technology sector.
• Familiarity with social media platforms and basic digital advertising concepts.
• Strong communication skills and a customer-focused mindset.
• Availability to work rotational shifts.

What We Offer

• Welcome bonus paid in monthly instalments during the first year.
• Food allowance for each working day.
• Attendance bonus.
• Opportunity to gain experience in an international digital advertising environment.

Interested? Send your CV in English to betul.kapkapci@cbtalents.org with the subject line English-Speaking Customer Service – Lisbon.

Please note: Relocation support is not provided.