Dutch-Speaking Customer Expert - After-Sales & Technical Support - Athens

About the Role

Our client is a well-known international brand across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and financial technology. We are looking for a Dutch-Speaking Customer Experience Specialist to join our team in Athens, Greece.

You will support Dutch-speaking customers with enquiries, troubleshoot issues, and provide high-quality service, with structured training and opportunities for career development.

Key Responsibilities

• Customer Support: Assist customers via phone, chat, and email.
• After-Sales Assistance: Handle enquiries about orders, deliveries, missing or damaged items, exchanges, and invoices.
• Technical Support: Troubleshoot products, devices, appliances, and digital services.
• Complaint Resolution: Process refunds, claims, and complaints, and coordinate repairs or service appointments when needed.
• Case Management: Resolve challenging situations empathetically, escalate complex cases, and follow up until resolution.
• Documentation & Quality: Maintain accurate CRM records and meet customer satisfaction, quality, and productivity standards.

Work Schedule & Training

• Schedule: Monday to Friday, with occasional weekend shifts in some teams.
• Working Hours: Fixed day or rotating shifts, depending on the team.
• Training: Structured onboarding and a supervised nesting period before working independently.
• Contract: Initial 8-month contract, with the possibility of extension.

Requirements

• Dutch: Native-level or C1 proficiency.
• English: B2 minimum, with C1 required for some teams.
• Technical Skills: Good PC knowledge and confidence using multiple tools simultaneously.
• Communication: Strong written and verbal communication skills.
• Problem-Solving: Ability to resolve issues, multitask, and remain calm under pressure.
• Typing Speed: At least 25 words per minute.
• Experience: Previous customer service experience is an advantage but is not required for most positions.
• Technology Interest: Interest in innovative technologies and digital services.

About the Location

Build your career in Greece, working from one of our client's sites in Athens. Athens offers a vibrant lifestyle, rich history, lively culture, and warm hospitality.