Tier 3, Zero Panic: French-Speaking Technical Support Specialist

Calm under pressure? Good at explaining technical fixes in plain French? Join a French-speaking helpdesk team as a third-line support technician for a fast-growing technology company.

Your mission: Handle escalated tickets, chats and video calls from users, and follow established protocols to solve them quickly and accurately.

You'll need

• Native-level French and English B2
• MySQL, Postman, Slack and MS Office
• Good typing speed and clear written communication
• A customer-focused, problem-solving mindset

You'll get

• Paid training of 12 working days (in English)
• Health insurance from day one
• A prepaid meal allowance, plus Christmas and holiday allowances
• A 12-month contract, then a permanent contract after 2 years

nada.boukouyen@cbtalents.org – subject French Helpdesk T3 – Porto